View our Timberlee Hills Snow Tubing frequently asked questions.
Do I need to make a reservation?
Yes, tickets must be purchased online prior to your visit. Reservations cannot be made via phone, Facebook, or email. Please only purchase tickets through our website. Click here to book now. If you need to cancel or make changes to your reservation you may call us at 231-944-2196.
Do I need to bring equipment or a tube?
No equipment is needed! We provide the tubes.
Is there an age restriction?
We do not have age or height restrictions but we recommend children be at least four years old. All tubers must be able to ride the tow line and tube down the hill by themselves in their own tube. Children cannot ride on an adult’s lap. We do have a limited amount of double tubes available.
How should I dress?
Dress accordingly for the weather. Although not required, we recommend tubers wear snow pants, boots, gloves and goggles.
Should I wear a helmet?
Wearing a helmet is recommended but not required. Due to COVID, we do not have helmets available to rent this season.
Do I need to sign a waiver?
Yes, all tubers must sign a waiver prior to tubing. All minors must have a parent or guardian sign for them. A link to the digital version of the waiver will be included in the confirmation email that is sent once your tickets have been purchased. Please ensure the digital waiver is complete for all participants, including all adult participants, prior to your arrival.
Can more than one person ride in a tube?
No. For safety reasons, we only allow one person per tube. We have a limited number of double tubes for those with small children, or we can link individual tubes together.
How do I get back up the hill?
Our handle tow rope system will allow you to glide back to the top of the hill.
Do you make your own snow?
We do have the ability to make our own snow, but still heavily rely on natural snow.
Do you offer refunds for tubing tickets?
We have a 48 hour cancellation policy for tubing tickets. Cancellations must be made up to 48 hours before your reservation time in order to receive a full refund. Cancellations made within 48 hours of your reservation time and day of no-shows will not be refunded. If Timberlee Hills is unable to open due to weather or other uncontrollable circumstances, affected reservations will be notified via email and fully refunded.
Is sledding allowed on your hill?
No. We do not allow sledding at anytime on our hill or surrounding property. If you like sledding, book your tickets now to come tubing!
Do you offer other outdoor activities aside from tubing?
At this time snow tubing is the only outdoor activity we offer.
Do you have a place to warm up?
Yes, we have a lodge at the base of the hill with tables and chairs. Please reference our COVID protocol for current restrictions on indoor seating. If we are unable to offer indoor seating due to restrictions, we will have multiple fire pits available around the property for warming.
Is your lodge handicap accessible?
Yes. Our lodge and indoor restrooms are fully accessible.
Do you have food and drinks?
Yes, we have a full service kitchen and bar in our lodge. Enjoy pizza, nachos, hot chocolate and other beverages in between tubing. Please reference our COVID protocol for current restrictions on indoor dining. All orders can be made to go and we have added several outdoor seating options that can be used if indoor dining is restricted at the time of your visit. View our menu here.
Can we bring our own food?
We ask that no outside food is brought onsite, with the exception of desserts for parties.
Can we bring our own alcoholic beverages?
Outside alcohol is not permitted onsite. Alcoholic beverages can be purchased at our full service bar and can be consumed in our lodge or outside at the base of the tubing hill.
Can I reserve tables?
No. Due to COVID and capacity restrictions, tables may not be reserved. Also, due to current restrictions, we may only allow 6 people seated at each table within our lodge.
Do you offer group rates?
Due to COVID and capacity restrictions, we are not offering any group discounts at this time.
Can I book a tubing party outside of normal hours?
Yes! Call 231-944-2196 or email us at firstname.lastname@example.org to discuss group reservations outside of our normal operating hours.
Do you offer on-site lodging?
We do not offer on-site lodging, but we are only 6 miles NW of downtown Traverse City where many lodging options are available.